You might remember me from such posts as My Marathon With Sprint and An Open Letter To Sprint CEO Gary Forsee. And, if you live within six miles of me, from a lot of screaming back on February 2.

That was the night I learned Sprint had tacked on over $600 in fraudulent charges to my January statement. With the advice and prodding of this site's readers, I was able to escalate the issue to the office of the CEO. In the end, Sprint apologized and removed all charges. Though they have not yet compensated me for the four days I spent in limbo.

Now they're opening a dialogue to discuss Sprint customer service. Buzz About Wireless is a new site where Sprint customers and non-customers alike can "Share your ideas, opinions and knowledge with each other. Post a rating and review. Ask (or answer) a question in the forums. Learn something new. Make a suggestion. It's your community, come help us build it together."

"Get to know us and discover we love mobile stuff just like you!"

Yay!

Here's another idea. Instead of providing another forum for people to complain about your terrible service, stop fucking with people. Put your time and energy and money into that initiative. Give it a corporate name: Operation SFP. Print hats and mousepads and coffee mugs.

Letting people vent about how much Sprint sucks on the Sprint website is like your office's suggestion box. A good way to let people think their voices are being heard. If I get screwed again by Sprint, will I post there? Sure, why not. But I'd much prefer an announcement addressing any one of the many issues for which Sprint is infamous – unexplained charges, shady rebate schemes, unfair service contracts, and the most frustrating customer service in the business.

Look, this is ridiculous. I thought I was being a bit hasty, my critique colored by my terrible experience. But then I realized Sprint hasn't updated the site since February 15 (after the grand launch February 12th).