Call Centers get kudos or raspberries. Check the ten best list to see who they are and make a mental note of it, but read the ten worst for the horror stories. Have you heard about the woman who complained about her billing and then got mail addressed to “Bitch Dog”? Or the guy who had to threaten murder to get his service disconnected? And which company asks for your social security number before they will speak to you? Outsourcing and automation aren’t the problem, its the people who design and implement the systems. What companies have you had the best and worst luck getting call center service from?