Verizon quoted George service at .002 cents per kb. Then they charged him .002 dollars per kb. So he called them. After a 45 minute wait, the conversation turned into a math lesson any adult outside of the Verizon customer service center could understand. Its a 22 minute conversation. But its astounding. I listened to the whole thing (while wrapping gifts), but there is a transcript you can read. The followup letter he received made about as much sense as the phone call. He received credit on his bill, but the rate is now .002 dollars.

Update: After reading about George's adventures with Verizon, Peter realized the same math problem affected his bill. Better check your bills against your service agreement.