Everyone bitches about customer service, but people rarely champion amazing experiences. Today may be a rough one for the company, what with Andy's Mojo really being gone, let me say this -- God bless American Express.

The story starts with your average car service company screwing your average consumer. A1 Elegant Limo of Summit, NJ, overcharged me $20 back in June. I called the day I realized it and was promised a quick refund. July came and went. I called again in early August. Lots of promises, no luck. Last Friday, we had a long conversation. I was again assured immediate satisfaction. Again I was fucked.

Today I violated my "no screaming obscenities at work" policy in another call to A1. On the advice of a very wise man named Claudio, I took my complaint to American Express. Within 5 minutes, my account was credited, and AmEx took over the role of harassing A1 Elegant Limo. I feel like such a fool for not calling in the AmEx dogs two months ago. But at least now I've got my $20 -- and my mojo -- back.